Refund Policy
At AlphaShaver, we want you to feel confident with your purchase. If you are not satisfied with your order, you may request a refund in accordance with the terms below.
30-Day Return & Refund Window
You may request a return within **30 business days of receiving your order**.
To start a return, contact us at:
support@alphashaver.com
Please include:
* Your full name
* Order number
* Reason for the return
* Photos or videos if the product is damaged, defective, or incorrect
Please wait for return instructions before sending the product back.
Return Eligibility
To qualify for a return, the product should be returned with its original accessories and packaging where reasonably possible.
Products damaged through misuse, improper handling, accidental damage, or unauthorised modification may not qualify for a full refund.
For hygiene reasons, sealed replacement shaving heads, blades, or similar personal-care accessories may not be eligible for a change-of-mind return once opened, where permitted by applicable law.
This does not affect your rights if an item is defective, damaged, incorrect, or not as described.
Refund Processing
Once your return is received and inspected, we will notify you whether your refund has been approved.
Approved refunds will be issued to your **original payment method**.
Please allow approximately 5–10 business days for the refund to appear in your account after it has been processed. Processing times depend on your bank or payment provider.
Damaged, Defective, or Incorrect Orders
Please inspect your order when it arrives.
If your product is damaged, defective, or different from what you ordered, contact us as soon as possible at support@alphashaver.com
Please provide:
* Your order number
* A description of the problem
* Clear photos or videos showing the issue
Depending on the circumstances, we may offer a:
* Replacement
* Repair
* Partial refund
* Full refund
Where required by applicable law, we will cover the appropriate return or replacement costs for faulty or incorrect products.
## Delayed Delivery Refund
Our estimated delivery time is **5–15 business days**, following a handling period of up to **3 business days**.
If your order is delivered later than the estimated delivery window, you may be eligible for a **$5 delay refund**.
Please contact support@alphashaver.com with your order number to request the delay refund.
## Full Refund for Non-Delivery
If your order has **not been delivered within 30 business days from the date of purchase**, you may request a **full refund**.
To request a non-delivery refund, contact us at:
support@alphashaver.com
Please include your order number.
If the tracking information shows that the package has been delivered, we may ask you to verify the delivery details or assist us with a carrier investigation before the refund is processed.
The non-delivery guarantee may not apply where delivery failed because:
* An incorrect or incomplete address was provided
* The customer refused delivery
* The customer failed to collect the package
* Delivery was prevented by circumstances caused by the recipient
Your statutory consumer rights remain unaffected.
Return Shipping Costs
For ordinary change-of-mind returns, customers are responsible for return shipping costs unless otherwise stated.
If the product is defective, damaged, incorrect, or not as described, we will handle return shipping in accordance with applicable consumer law.
Order Cancellations
If you would like to cancel an order, contact us as soon as possible.
We will try to cancel the order before it has been processed or shipped.
If the order has already been dispatched, you may need to wait for delivery and request a return under this Refund Policy.
Exchanges
If you receive a defective or incorrect product and would prefer a replacement rather than a refund, contact us at support@alphashaver.com
Exchanges are subject to product availability.
Non-Returnable Items
Where permitted by applicable law, the following may not qualify for change-of-mind returns:
* Opened sealed hygiene products
* Used replacement shaving heads or blades
* Gift cards
* Products damaged through misuse
* Products purchased from another retailer
* Items returned outside the applicable return period
This does not limit your statutory rights regarding faulty or misdescribed products.
Contact Us
For questions about refunds, returns, or your order:
Website: alphashaver.com
Email: support@alphashaver.com
**Return window: 30 business days after delivery
**Refund processing: 5–10 business days after approval
**Delayed delivery: $5 refund
**Not delivered within 30 business days from purchase: Full refund
30-Day Return & Refund Window
You may request a return within **30 business days of receiving your order**.
To start a return, contact us at:
support@alphashaver.com
Please include:
* Your full name
* Order number
* Reason for the return
* Photos or videos if the product is damaged, defective, or incorrect
Please wait for return instructions before sending the product back.
Return Eligibility
To qualify for a return, the product should be returned with its original accessories and packaging where reasonably possible.
Products damaged through misuse, improper handling, accidental damage, or unauthorised modification may not qualify for a full refund.
For hygiene reasons, sealed replacement shaving heads, blades, or similar personal-care accessories may not be eligible for a change-of-mind return once opened, where permitted by applicable law.
This does not affect your rights if an item is defective, damaged, incorrect, or not as described.
Refund Processing
Once your return is received and inspected, we will notify you whether your refund has been approved.
Approved refunds will be issued to your **original payment method**.
Please allow approximately 5–10 business days for the refund to appear in your account after it has been processed. Processing times depend on your bank or payment provider.
Damaged, Defective, or Incorrect Orders
Please inspect your order when it arrives.
If your product is damaged, defective, or different from what you ordered, contact us as soon as possible at support@alphashaver.com
Please provide:
* Your order number
* A description of the problem
* Clear photos or videos showing the issue
Depending on the circumstances, we may offer a:
* Replacement
* Repair
* Partial refund
* Full refund
Where required by applicable law, we will cover the appropriate return or replacement costs for faulty or incorrect products.
## Delayed Delivery Refund
Our estimated delivery time is **5–15 business days**, following a handling period of up to **3 business days**.
If your order is delivered later than the estimated delivery window, you may be eligible for a **$5 delay refund**.
Please contact support@alphashaver.com with your order number to request the delay refund.
## Full Refund for Non-Delivery
If your order has **not been delivered within 30 business days from the date of purchase**, you may request a **full refund**.
To request a non-delivery refund, contact us at:
support@alphashaver.com
Please include your order number.
If the tracking information shows that the package has been delivered, we may ask you to verify the delivery details or assist us with a carrier investigation before the refund is processed.
The non-delivery guarantee may not apply where delivery failed because:
* An incorrect or incomplete address was provided
* The customer refused delivery
* The customer failed to collect the package
* Delivery was prevented by circumstances caused by the recipient
Your statutory consumer rights remain unaffected.
Return Shipping Costs
For ordinary change-of-mind returns, customers are responsible for return shipping costs unless otherwise stated.
If the product is defective, damaged, incorrect, or not as described, we will handle return shipping in accordance with applicable consumer law.
Order Cancellations
If you would like to cancel an order, contact us as soon as possible.
We will try to cancel the order before it has been processed or shipped.
If the order has already been dispatched, you may need to wait for delivery and request a return under this Refund Policy.
Exchanges
If you receive a defective or incorrect product and would prefer a replacement rather than a refund, contact us at support@alphashaver.com
Exchanges are subject to product availability.
Non-Returnable Items
Where permitted by applicable law, the following may not qualify for change-of-mind returns:
* Opened sealed hygiene products
* Used replacement shaving heads or blades
* Gift cards
* Products damaged through misuse
* Products purchased from another retailer
* Items returned outside the applicable return period
This does not limit your statutory rights regarding faulty or misdescribed products.
Contact Us
For questions about refunds, returns, or your order:
Website: alphashaver.com
Email: support@alphashaver.com
**Return window: 30 business days after delivery
**Refund processing: 5–10 business days after approval
**Delayed delivery: $5 refund
**Not delivered within 30 business days from purchase: Full refund
AlphaShaver.com is not affiliated with Alpha Shaving Works, Jaaam or other similarly named shaving brands.